Worst Bank & Customer Care ever

Nedbank is an appalling bank! I have been their client for a good five years, only to be treated like nothing the day my account was hacked at an ATM. ********** managed to ***** R6000. Nedbank’s response to this issue is they can not refund me as I did not notify the bank within reasonable time. What is ‘reasonable’ time to you Nedbank? Between the time money started to come out of my account and by the time I called their call centre to block my card was 10mins. According to Nedbank 10mins was not reasonable time. Their call centre agents are useless, clearly they need more training as the agent could not even locate my account quickly & block my card. In great panic, I ended up using my money app on my own to block my card. No one at Nedbank ever asked me what really took place on the day or how much was ****** from my account. Yet they claimed to be investigating my case for two weeks. They have no concern or customer service at all. Their ***** managers are inexperienced on how to handle cases. I constantly called daily to check on my case to make sure something is being done. I even informed them that the ATM I used still is showing being used for ***** but nothing was done by the bank. Imagine how many other people have been affected after me.

I am a Zimbabwean working hard and paying monthly bank charges just like any other normal South African citizen who deserves to be treated with respect. This is money I was going to send to help my family back home in all the economical challenges my country is facing right now.

Nedbank I want my money otherwise be ready to lose one client. Clearly your bank has made too many clients you do not know how to take of them anymore. I am not a millionaire but my few thousands in you bank do matter. If you can not look after my money then I will move it to another willing and caring bank.

I am disappointed at your response and you have no excuse for such. I will make sure the world knows how useless your bank is.