Worst Bank!

I had funds paid into a closed Nedbank cheque account on 18 April 2019, the account was closed in February but Nedbank did not return the funds as the account was long closed. I contacted Professional Banker (Vicky Labuschagne) on numerous occasions to establish why the funds were never returned. I also attempted to call her mobile and sent text message to no avail. This after I went from pillar to post with the finance department from Remote Metering Solutions that made the payment and they insisted payment was made into the Nedbank account and they sent me proof of payment. I forwarded proof of payment to Vicky who promised to log a request to check where the funds are after I was told by customer care that the finds were probably sitting in a suspense account. I went to the Sandowns branch and they confirmed that the funds were not in any of their suspense accounts and that I should contact Nicolway branch. I made several attempts to call the branch but couldn't go through until I lodged a complaint (ref number ***2) on 19/06/2019 and to date I have not heard anything regarding progress in closing the matter. It's ridiculous how a mere R500 could just disappear and no one has been able to tell me why Nedbank failed to return the funds paid into an account that was closed months before. This is by far the worst bank and I am glad I moved my banking to another institution!! I demand to know what happened to those funds!!!!