Worst Attitude Ever!

I have a new home loan with nedbank which I took out together with a betterlife assurance policy. Now you guys decided that this life assurance policy is not good enough and opened your own life assurance policy without even calling me? !<br> I have spent a fortune this past week on calls to your call centre and get excuses such as interests rate have gone up, I am being done a favor when you guys call me back!? I spoke to Menzi / Trent and clearly they are the geniuses here and I'm the dumbas customer? I said I'm unhappy they must resolve this and they say they can't do anything about my unhappiness?<br> Wow.... first chance I get to jump ship on this to another bank I will do so for a better and happier experience.