Worst and useless service provider

On the 29th of September 2023, I had an accident where I called Nedbank Insurance to assist me. I got assistance from emergency and my vehicle was towed into the auction side. The worst was just registering a claim with the claims department where I had to wait forever on a call without any assistance and also sending countless emails. My first email was on the 2nd and 3rd of October 2023 and no one bothered to respond and eventually, the claim was registered(***). Since then, I have been begging for the status of my claim and Riana Titus who sometimes replies to my email told me that the claim handler is still busy with the validation of the claim and that was the last response from Nedbank Insurance on the 18 of October 2023. The most annoying thing is you sign with Nedbank Insurance, but you have to now communicate or deal with some useless third-party company that you are not even aware of. They never reply to emails and have to be reminded of how to perform their duties. Even to date, after sending several emails requesting an update, I don’t know where my car is and if the insurance is fixing it, I am just clueless. Nedbank insurance is the worst insurance that I have ever been with since 2010. The *********** consultants have to be reminded daily to provide feedback and they would ignore you. I wonder if there is a code of conduct or if people are just hired. This is very annoying because they treat their customers as if it’s a favor while you are paying for the services that they are failing to provide. The consultant even removed their names from the email signature, ****** hypocrites. I will be cancelling all my products.