Worst

Dear Nedbank Customer Service, I am writing to formally express my frustration and concern regarding the poor service I have received while trying to resolve an issue with an account that is still listed under my name. According to the consultant NB310667 I recently spoke with, the account in question was opened in 2017 and last used in February 2021. This was more than four years ago, and I have had no knowledge of or access to this account. Despite this, it continues to negatively impact my financial standing. I am requesting the following: A full investigation into the account, including documentation showing how and when it was opened. Immediate removal or closure of this account if it was opened or used without my knowledge or consent. Confirmation in writing that the account will no longer affect my credit profile. A clear explanation of why this account is still being associated with me despite years of inactivity. This matter is urgent as it is affecting me financially and emotionally. I would appreciate a prompt and professional resolution within 7 business days. Please confirm receipt of this message and advise on the next steps