1 reviews | Active since Jun 2015
Worst 10 year banking anniversary
<p>As we approach christmas with an open heart, it very unfortunate having a bank to crush your spirit. I walked into a Nedbank "branch or the future" in Fox at 09h50 only to experience a service of the past. At the welcome desk sat Haylee van Kramburg with another African guy who gave me a ticket A012 as i required a statement & a probe into my account. The bank wasn't busy like normal month ends. At 10:40 i had enquired with Haylee regards to the delayed service, she stated that there's nothing they could do as they are understaffed and their systems are slow(something i wasn't told when i walked in). Do note that i had to go to a bathroom at the time, however i couldn't as my ticket was still in the que. I requested to see the Branch Manager Tashley Naidoo (As per Haylee) he/she was unavailable and no one in Management could assist. I than walked out of the bank without being serviced at 11:15. It is clearly with great regret that i will go back to the bank at 12h30 to cancel any account i have with Nedbank.</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
humble note of appreciation for the outstanding customer service provided by Rendell Mitchell, the Sales Consultant & Alexia Richen, the RRB Team Manager yesterday. Rendell came to my office this morning ensuring me that all processes run smooth until the query was sorted. The ability to provide the resolution quickly exceeded my expectations. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.
humble note of appreciation for the outstanding customer service provided by Rendell Mitchell, the Sales Consultant & Alexia Richen, the RRB Team Manager yesterday. Rendell came to my office this morning ensuring me that all processes run smooth until the query was sorted. The ability to provide the resolution quickly exceeded my expectations. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.