#WORSEBANK2024

My debit card expired @ the end of March, no contact was made from Nedbank to replace the card. I have phoned their call centre 5 times and each time the consultant has different feedback contradictory to what the previous consultant had told me. I even had a consultant put me through to the couriers and try blame them for me not having my card - very unprofessional to say the least. They all promise to "order" and ensure I get it. One consultant offered to deliver it to my house when I threatened if I didn't have it by the end of April I was going to close my account with Nedbank. He assured me it would be delivered within the next 2-3 working days.... suprise, suprise. A week went by and I phoned back only to have another consultant tell me they are unable to deliver to your house it has to go to the bank. I then logged 3 X complaints on their complaint platform on the app and the first 2 times there was no response. The third time, beginning May a consultant phoned and she promised she would not disappoint and that she would follow the card from being printed to it being delivered and she offered to have it delivered to a locker outside the bank because I am unable to go into the bank. She asked which was the nearest bank and explained how the locker works. Well it was no suprise when the courier finally phoned but is telling me there were no arrangements for the card to go to the locker it will go to the bank I will have to go into the bank. I highly recommend NOT using Nedbank if you want access to your money and want to have a functioning card. There is no service at all and the consultants that do work in the call centre have no clue as to what is going on, they are currently winging it. The complaints department is even worse because they have a blatant disregard towards you and your complaint and couldn't care less. I have had to transfer the money I need out of Nedbank to my FNB and I have had to pay an extra R10 on every transaction just so I can have the funds available within an hour - which is a massive inconvenience and huge waste of time and money. #worsebank2024