Worse than pathetic service

Nedbank offered me consolidation loan on 06/07/21, of which I took and did the application online and it was approved, I spoke to an agent the day after to confirm the status as nothing was paid into my account. The agent told me that everything was fine and it was still being processed. On the 08/07 I do another follow up, only to be told many different stories by different consultants, finally I decided to speak to their sales dept, after giving me a run-around I had to answer some stupidly vague questions and was told I failed authentication and now I have to go to a branch. This is unacceptable, besides the fact that Covid-19 is on the rise and I don't want to go to a branch, I refuse to re-apply for this again because of your stupid authentication process that asks stupidly vague questions. This is the first time I've seen a bank take this long to process a loan and in order for them to pay the money I still have to jump through hoops. I want this resolved today