Worse than bad customer service

I just spoke to a Nedbank consultant (Nathan Nelson) at least that's what he told me his name was. I requested a proof of payment in order to send it to the relevant company as they need it obviously for their books and Nelson simply refused to send me the doc because "it will take him long" to compile.

I have never been so disappointed by the lack of customer service this guy just simply told me that he won't do it!!!