Worse Services Nedbank

I've been a loyal customer for years, and I've always thought that your bank has customer centricity as one of its main values,. But after the appalling service I received at the Westgate mall branch, I'm not so sure anymore.

My friends and I have had a club account with you for 4 years, and we've never had any issues with withdrawals. But today, we were treated like dirt. My friend arrived at the branch at 7 am, and I joined them later. But when we asked for assistance, the consultant told us that she couldn't help us because we didn't have an appointment.

I apologized for not making an appointment, but I explained that we were previously told that appointments were only necessary for cash withdrawals, not EFTs. But our request was declined. I asked to speak to the team leader, but they also declined our request. So, I asked to speak to the branch manager, Precious.

And that's when things got really bad. Precious was completely uninterested in helping us. She showed no regard for her customers. I explained to her that we weren't aware of the new appointment policy and that we hadn't received any communication about it. But her response was that we should have read the post on the wall.

A POST ON THE WALL! Are you serious? That's not how you communicate with your customers. And when I explained that we couldn't reschedule because one of the signatories was leaving the province the next day, she just didn't care.

I reached out to the complaints department, and Leanna, a senior manager, tried to reason with Precious. But even she couldn't get through to her. It's clear that Precious is more interested in showing off her power than in helping her customers.

We left the branch at pass 12 pm without getting any help. And now, I'm seriously considering taking my business elsewhere. If this is how Nedbank treats its loyal customers, then maybe it's time for me to find a new bank.

GET YOUR ACT TOGETHER, NEDBANK! Your customers deserve better than this.