WORSE SERVICE FROM AVO AND ECO FLOW

I bought an ECOFLOW RIVER MAX 2 ITEM FROM AVO - ONLINE SHOPPING VIA NEDBANK AND AFTER RECEIVING THE ITEM, I tested it only to find out that you have to manually switch on the item before and after loadshedding which is an inconvenience especially with kids at home and doing online schooling. So I logged a return within 3 days of the purchase and I am going through such insults and email instructions - below: Good day

Trust this email finds you well.

Kindly find the attached waybill for collection that is booked today. • The item must be placed in an original box and taped securely closed. • Item should not be able to move around in the box as this will result in damage during transit. • Items deemed to be fragile, need to be wrapped in bubble wrap before being placed in the box. • Failure to comply with the packaging requirements could lead to an item being damaged in transit which will then be the responsibility of the sender. • Failure of the customer to adhere to the above could result in their refund being declined by the supplier. • Please email ***ca the images of the product before and after packaging before collection. Kind Regards The Avo Team Now I must like package the item like I am the SUPPLIER WHO JUST RECEIVED THIS ITEM FROM THE FACTORY - I must send pictures before and after the packaging and then hand to the courier company - The courier company comes, does not call and leaves without collecting the item

I AM BEYOND FRUSTRATED - IF THEY RENDER THIS TYPE OF SERVICE THEN I WILL NEVER DEAL WITH AVO AGAIN AND I WILL BANK WITH ANOTHER BANK OTHER THAN NEDBANK BECAUSE AVO IS NOW CREATING AN IMPRESSION WHICH IS VERY NEGATIVE FOR THE BANK AND ECO FLOW IS BEING SO DIFFICULT BECAUSE OF THE RETURN REQUEST - THEY ACT LIKE WE BOUGHT GOLD OR DIAMONDS FROM THEM.

I WILL NOT ADVISE ANYONE TO SUPPORT ECOFLOW FOR THE WAY THEY INSTRUCT US ON HOW WE MUST RETURN THE GOODS - WORSE EXPERIENCE EVER -