Worse service ever received from a bank

Hi,

My name is Justin Engel and I am appalled by the incompetence of Nedbank staff and just blatant incorrect information provided and lack of proper investigation.

Just over a month ago I was offered a limit increase on my credit card which at first I ignored as I did not require the funds.

I then got another communication just over a week ago which said if I am interested there is a form I need to sign and send it back , which I did this time as there was a repair that I needed to do on my vehicle.

On Tuesday 28 May i receive a notification to say my limit has been increased at which point I log in to my app just to make sure and yes my new limit has been increased to the amount offered.

I immediately take my car in and use some of the funds from my credit card but also most of my own funds as i felt that if need be I will be able to access funds from my credit card.

On Friday afternoon my vehicle requires oil so I go in to by some , only to get my card declined for insufficient funds , which I find quite weird as I should have had quite a large amount available to me so I log in to my app once again only to see that my limit has somehow dropped to the balance that I already am on with no valid reason or explanation.

I call in and I am told its a system error and Nedbank is currently investigating as I am not the only customer that has been affected and this should be resolved by the end of the day.

I accept this as I know things do happen.

I log in Saturday morning only to find I still have the same issue.

I call in again only to be put from pillar to post with incorrect information and nobody listening to my actual issue.

I am eventually put through to a department who apparently was going to be able to assist me , however was experiencing high call volumes and will be called back. I get called Yesterday afternoon , however I am told that they understand that I am wanting to increase my limit , its as if their staff is not even listening to what I am saying.

All I wanted is the limit that was put in place on Tuesday morning to be reinstated,

I have logged 3 further complaints since and have yet to even be contacted by someone from Nedbank since Monday when I was told that they see my limit was the amount that I said and they are investigating the matter.

I'm not an expert on this matter , however this seems to be a breach of contract from their side.

This is extremely bad service not to mention the huge inconvenience on my side.