worse service ever

I deposited money at the atm on friday, the machine broke down and took the money without crediting the account nor returned the money. Bank was closed on saturday and sunday, reported the matter at the branch zeerust on monday morning 08:30. Today is thursday 12:30 and my money is still not yet in the account that i deposited into nor refunded to me. Visited the bank several times, the reply, first the forgot to file the paperwork, then they are busy with it. Phoned head office lodged a complaint, no reply. If i phone i am transfered from one person to the other and then,please hold, till your airtime runs out. Worse bank ever. Avoid nedbank atm cash depositors.