Worse service ever

I finally understand why people caution you when taking out home insurance. As a first time claimer, Nedbank your service has been nothing but pathetic. Never providing feedback and de*****ing us from passing for damages to our building. You guys really are the worst. I have made numerous calls to you but to no avail. You have failed to respond to my messages. And finally when you do you tell me that I am over covered for my property!!! Then why were you taking my money in the first place!! You guys really no how to de***** the average man out there....