Worse no customer ethics disrespectful teller

Service that would have taken just less than 24 hours took 2-3 weeks. After I received a dyed note from a withdrawal at Rosebank atm. My request of getting the note became a nightmare.

So on the 30june I approached teller Erin at Nedbank Rosebank with the dyed note. Her 1st response was “throw it away”, I then insisted I want a clean one, that’s when she went to one of her colleagues, came back told me to write a statement which I did, also mentioned my phone numbers there. She said she was not sure of how long it would take for me to get a response. I went away came back to her on 15july. Yooo the excuses she made oh Gosh, hehe “ I was not at work last week, come back after 48hours”, I told her that’s not my problem, she has colleagues who can take over in her absent, only to discover she placed my statement on top of dustbin near her till and haven’t told any of her colleagues about it, imagine. am sure should I have not insisted that she makes a plan I would’nt have met the polite Orlando. Mme Orlando made a promise that she would sort it out and that she was never told of it. To cut the story short today on the 16th I was called by mme Orlando to come and receive a proper note. People like Erin shouldn’t be on the front desk to interact with people she belongs to back office or atm loaders, she’s unprofessional, disrespectful, discriminative, *********** inconsiderate no customer ethics. My gratitude goes to mme Orlando, may God bless you.