Worse customer service

Good morning I received a worse customer service from representative when my money was deducted by unknown user whereas they couldn't even find the information, but I was transferred pillar to post by clueless representatives. I then went to Vosloorus branch they couldn't assist me still but I was advised to get a new card. How does that solve my problem? Even the branch manager advice to report the company to social media platforms without assisting me. Logged a complaint got a new card for free and that didn't solve the customer service issue. I then called end of September to get my credit card amount to pay it off I was transferred to pillar to post and then they hunged up on me. I logged a complaint GLORY TSOTETSI : COMPLAINT : CCM: ***1 : CLAUDINE where I required all my call recordings since I passed security questions and never got assistance since I couldn't provide the date. Don't you keep call recordings of our calls?

I assumed that I didn't owe since they failed to provide the amount, I would have payed it in full since I withdrew my savings(check the balance)

I would like to cancel my Nedbank chequer account with immediate effect because of the worse customer service received.