Worse business banker ever!

My phone was ****** on Wednesday and I immediately blocked all my banking apps etc. After I got my new phone all the banks assisted me in getting back on the apps except Nedbank. I am being send from pillar to post by the branch. Branch advise me to contact my business banker and he is no where to be seen ever. I am in the process of moving to a new bank and this is just the last straw. Dawid de Jonge has never been available when you need him and he knows that my app is not working and I can not run my business currently, but he does not care.