Worse banking experience ever

I would like to expose Nedbank.... I thought they were convenient and efficient, But it turns out they are none of the above....

My daughter has been nagging me for a pennypower account that they advertise on Dstv.... after months of begging I eventually went to Durban CBD branches to go open this account. I went to Smith Street, and that branch was closed, I went to West Street was opened but closed no staff or equipment nothing!.... I was advised to walk abit further down the road so I went to the one directly next door to the 320 acarde only to find that one closed too. I was advised to go the branch in Voctoria Street by the security on gaurd....

I was frustrated and decided to go to the one in Mega City, since i was heading back to my office which is in that direction, when I arrived at the Mega City branch. I was the first in the line but i waited about 20min before getting helped...eventually when I was assisted their network was so slow and it took another 1hr30min just to open a new Penny Power Nedbank account. Eventually she told me she was done and I will receive an sms within 2 to 3 days informing me the account is open and I can fetch my card at a branch in Field Street.

This happened Tuesday this week....Fast forward I went to town today for a meeting and decided to follow up on the receiving the card at the branch.... when I went to Nedbank at Victoria Street the staff there was very helpful and they informed me that the bank account application was not completed and the lady who assisted me must complete the application from her end. And they cannot issue a card unless she completes the application. So they asked the lady to call me back once she has completed the application. While going about my other business in town i get a call from the lady from The Mega City branch telling me that my application is complete and an account number was generated and I can now collect the bank card from any branch in town.

I made my way towards the 320 branch which had a opening launch this morning and I waited in line there for about 30min before I got assisted.....then eventually when it is my turn a lady named Collette who issues cards assisted me and she seemed nice at first.... then she suddenly ended up being the rudest person to me. She said why do people open accounts in other branches then comes to us to fix their issue's, yet I went there just to collect the card.... Not forgetting her branch had an opening launch this morning.

Then I explained everything to her and told her that I would also like to open a bank account for myself she asked why do I want the account I said to receive my salary she asked do you have money to deposit into the account I said yes...... then she calls another guy to assist me with opening a new account. Then I suggested that I collect my daughter's card first then we can open a new account for me, at this point she rolls her eyes and says I can't give your daughters card, Then the guy who was going to assist with opening the account says let me see what's happening on her profile then she says she can't get her daughters card. At this point I am frustrated and I ask why considering I was told that it can be printed and collected at any branch.... Then I say okay let me call the lady from the Mega Centre branch and ask her what's happening. Collette tells me to make the call outside the branch and I said to her but I am calling your colleague, Then the guy there says dnt worry sis make the call and talk here in the branch.

While calling I took my mealie out and started eating it, Collette then tells me to go eat outside..... at this point I was annoyed with her and literally told her where to get off. And I put my mealie back in my bag.

Anyway i spoke to the lady from Mega city and she maintained what she said that the card is ready for printing and issuing and she asked to speak to the manager I handed over my fone and the manager spoke to the lady from the MegaCity branch, Collette started talking over the manager while she was on the phone and she said am not giving her a card because the Fica is not updated. Anyway the Manger then said the same thing to me after the call. Mind you i am calling a land line from my cellphone.The lady From Mega City said she will monitor the system to see when it updates....

I couldnt believe the run around I had with Nedbank just to open a new account and Collette's ********* and disgusting behavior stood out for me. I know I am suppose to be annoyed with the first lady I dealt with for not completing my application to start with.... but she is trying to fix it atleast..... But then I had to deal with a Nonsense like Collette , Who shouodnt be working with people in a custoner service environment, has left me with a sour taste in my mouth and I really don't want have anything to do with Nedbank..... I really wanted to immigrant to Nedbank for convenience considering I am using Capitec at the moment and and previously migrated from Nedbank.... but you know what they say rather the devil you know than one you dnt know.....

I don't recommend Nedbank to anybody they are terrible!