WORSE BANK EVER

WHERE DO I EVEN BEGIN? THIS ENIRE BANK IS DISGUSTING. INCOMPETENCE AT A NEW LEVEL. In November I was contacted with regards t6o debit orders going off early in December. I opted out of this and I was reassured that the debit order would go off on the date I requested. then low and behold on the 11/12/2015 the debit order still ran when I had requested that it go off on the 28/12/2015. After many frustrating phone calls (where I used my own airtime) and I was even told to calm down by a useless call entre rep I eventually had it refunded. I was then contacted by another useless individual about my debit order being returned and now had to make payment plans. ha-ha really???? Then true as GOD himself today, they ****** double debit my account for the same debit order!!!! OMG! I have never ever been this shocked and disgusted in my life!!!