WORSE BANK EVER!!!!!!!

This is probably the worst bank i have ever dealt with,

It has taken me 4 attempts to get a settlement for my loan

EVENTUALLY, I GOT IT ONLY BECAUSE I HAD GONE INTO THE BANK,

I settled the loan 11TH JULY 2018 until the 18th I received NO FEEDBACK until I called only to be advised NOTHING HAS BEEN ALLOCATED TO MY LOAN, I was asked to resend the POP to ********** - COOL I mailed it 18th JULY 2018 to date NO FEEDBAC****!!!!!!!!!!!!!!!

I call today, spoke to an unfriendly agent named Shanice !!!!! telling me my mail was only received on the 19th so therefore my matter will be resolved tomorrow? Really? I asked to speak to a manager guess what ???? I had to wait 4 minutes for a manager - obviously, I hung up

we are two days away from the debit order date, NOTHING is resolved

I then called the complaints department & explain the above in detail, guess what he says: Ma'am would you like your settlement letter??? umm are you even listening! I have the settlement letter i HAVE PAID !!!!!!!!!!!

CAN SOMEONE WHO ACTUALLY FEELS LIKE WORKING TODAY PLEASE CALL ME !!!!!!!!