WORSE BANK EVER!!!

I app**** for a credit card on the 11/09/2025. I had a few issues with the contact center, on which I spent 6 hours on phone calls on that day. I spoke to a team leader by the name of nozipho, who ensured that everything was sorted out and the matter had been escalated to speed up the process for all the trouble they have put me through. Called again on Friday, to ensure everything was okay, spent another 3 hours on calls with them again, of which every agent I spoke to (4 different agents) told me that everything was okay and in order and that the funds would be available by 15/09/2025. Today is the 15/09/2025 and when I checked my nedbank app, the funds are still not available. I called the contact center again and the agent told me that my application was still at the back office. This is completely and utterly ridiculous for all the lies I've been told and all the running around I've been put through with nedbank, all the agents I spoke to give different answers to the same questions which shows that all of them are trained by different people or don't have product knowledge. I have names of agents and team leaders and there are call recordings and proof to show that they have told me there would be funds available to me by today. Now I expect someone to call me back to ensure that the funds are available in my account by the end of today as promised by numerous nedbank employees, or else this matter will be taken up further with all the proof that I have .