Worse Bank

i have changed my bank at the beginning of the year and moved all our accounts to Nedbank little did i know it would be the worse mistake. Had endless problems since opening up the accounts from incorrect information being processed to having to wait for my accounts to be activated now the latest is when i had a dispute with an amount being taken out of my account at the beginning of September i have been phoning and being put through to different people who couldnt help me i had sent numerous emails with no assistance or reference number and i get told they looking into it . Now i get an sms to say i have R135 for a replacement card which i did not even order