Wors mistake of my life going to Nedbank Insurance

Nedbank Insurance. Worst mistake I ever made. I joined Nedbank Insurance on the 1st of February 2026 due to better monthly premium. And as things happen had an accident 9 February. To log the claim was ok, but thats where the problem starts. Then after logging the claim got message that Telesure handles the claim. Nothing happened. I followed up, phoned them and was sent from department to department. Hours on the phone, they finally sent 999 number and said the assessor would contact us. We got WhatsApp and had to send photos. Did that. Now today it's the 16th still no feedback, no word, and car is still with accident damage. I sent through complaint to all the relevant complaint contact details Ref *** AD01 on the 25th of February. Still no feedback. I sent through follow up to the complaints department 10 March. Still no feedback. This entire experience has been deeply disappointing and stressful. I am frankly regretting my decision to move my insurance to Nedbank. The lack of communication, excessive delays, and poor coordination between parties are unacceptable. And phoning the Nedbank Insurance Line and Telesure is a waste of time as you are transferred from person to person. Contacting the complaints department is useless. Don't know what to do. How do I get assistance.