World Class Service From Nedbank Platinum Card Division:

Over the past two weeks I have experienced absolute world class service from the Nedbank Platinum Card Department.

To top it all, the two Nedbank service agents who have assisted me over the period, Keegan Pillay and Tarryn Grifford, are working and functioning from home due to Covid. Tis shows that banks can operate effectively with such staff working from home, which is the way of the future.

My need was to have a few issues on my Nedbank/S.A.A. Voyager credit card sorted out, which would require a series of sequenced actions and follow-up calls during the process from me to Nedbank and, from Nedbank to me.

Keegan and Tarryn handled my case in the most professional, polite and effective manner that any bank client could wish for. As of this morning, 06 December 2020, everything is done and complete. First time right, on time, as promised by Keegan and Tarryn, who are in effect the Nedbank brand in this instance.

What struck me most was the prompt calling back to me on dates and times as promised.

It is very seldom in my experience of many years as a consume, that when dealing with the call-center staff of companies that supply me with goods or services, who promise to call me back, that they ever actually call back.

Not in this case.

To my utter surprise and joy as a client of Nedbank, each time during conversations that I was promised a call, it was made to me.

The final call in this process from Nedbank to confirm that all was done, being a call that would come to me from Keegan, was arranged a few days ago. Each and every time.

As promised, Keegan called me as he had promised just before writing this review, at around 12h40, Wed 06 Dec 2020.

Keegan called to inform me that everything was done and complete and is now right. I cross-checked my records on my side and found that yes, the process was 100% complete, 100% as required by me, the client.

But it is not only that.

It is obvious that Tarryn and Keegan worked and collaborated on my case in some way as a team. Some days I would speak to Tarryn and on other days I would Speak to Keegan, while the process flowed smoothly.

To Keegan and Tarryn, thank.

Your brand and your management can be proud of you.

Be proud of yourselves too - you are fine example of what can be done.

I wish you and your families every success for the New Year.

Kind regards,

Tom Fraser Very happy and satisfied Nedbank client