Working in Cilos

<p>We followed protocol requested by Nedbank when selling our home and purchasing another, in our many communications with Nedbank wrt sale and purchase of antoher property did Nedbank inform us to cancel our Life policy, no communication was given no statement as to monies we could claim just NO COMMUNICAITON AT ALL. In all the times that Nedbank negotiated with our transfering Attorney did Nedbank inform us of any other protocol. We receive notification nearly 3 months later of the NON PAYMENT AND LAPSE OF A POLICY that should have been cancelled upon Registration, Nedbank wants to wash their hands of the situation turning the blame to us, but we have not skipped one payment of this policy in 15 years, so now we lost our money and ITC profile WILL BE DISTORTED. Please can you assist us.</p>