WORK TO BE DONE BY MFC AND OTHER CREDITORS.

MFC has been very helpful and quick with feedback regarding my paid up letter for my vehicle, as well as the original NATIs documentation. Thank you for this. However, I feel this process can be improved as I had to request for these documents, when the last payment was actually in March 2022. Why does the client have to ask for the documentation after the account is settled, yet you are able to make contact and send communication when the account is still active??