NK
Nomxolisi K

1 reviews | Active since Jun 2012

07 May 2015, 09:54

Words falling on deaf ears

I have lodged a notice to close my dream maker account four weeks ago at the Southgate branch. On top of stomaching their slow service, they made an error which was fixed two weeks later after I have gone in to check why my request has not been approved. Over and above that, I went in once again and my request to close my account is still not processed.<br> This morning, another deduction was made from my savings account to my dream maker account. <br> Somebody stop this and give my money back. If my request is not processed by end of this week,I'm moving my account to a more helpful and more resourceful bank. I'm sick of this nonsense- that's the lightest way to express myself right now.

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Replies (1)
Nedbank
Nedbank's reply07 May 2015, 10:28
Official
Hello misskesa,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team