Words fail me!!!

My car - Polo Vivo was settled in February 2015 and I've requested MFC to update my profile on Transunion ITC.<br> <br> I received an email from Esmeralda Bagley on the 27th March 2015 acknowledging the complaint (***) but to date I have yet to hear from her. I've been trying to get hold of her on *** but this number seems unattended as it simply rings on one - no matter what time of day you call.<br> <br> Please can you update my profile on ITC that it is settled in full and the status should be paid up.<br> <br> I need a response from your offices before COB and this updated on my profile.