1 reviews | Active since Aug 2016

05 Sept 2017, 23:03

Wonderful service

I requested assistance from a call centre agent whom I prefer not to name. She refused to assist me and I requested to speak to the supervisor. Through the grace of GOD, i was assisted by a lady named Tashnee Chetty from the Durban call centre. From the first words and with confidence, I knew that she knows her work. Her listening s****s where 10/10 compared to the other agent. In short, I got my bank statement emailed to me and Tashnee called me back just to confirm that I received the email. Talk about extra ordinary service right there. Thanks to Tashnee, I won't be switching banks anymore. That is a future Manager right there.

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Replies (1)
Nedbank
Nedbank's reply06 Sept 2017, 08:12
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.