Wish I could give a zero rating.....

If I could give a zero rating I would... I app**** for a credit card on Nedbank's website on the 3rd of September. It's the 18th of September and they're still busy with my application according to their call centre agents. I have followed up at least 3-4 times and no luck in getting my issue resolved. I need to find out what the hold up is as this is really not on. I have submitted all the documentation required.