Will somebody please assist me

i have been notifying personal loans of my situation, they were kind enough to reduce my instalment, leaving the difference to fall into arrears, I am well aware of the consequences when making payment arrangements, but since i could not make extra payments towards the arrears i then started telling the loans department to please try and find a solution for me, i was told by customer care and at the branch \you are a high risk client\" No one will assist you, you have to pay your account by your own means.<br> <br> thank you Nedbank for kindly letting me know my importance after i got myself into the agreement."