NF
Naomi F

1 reviews | Active since Sept 2015

15 Sept 2015, 17:01

Will not remove our number from data base

For some reason Nedbank has our land line listed on their system as belonging to a gentleman we have never heard of. Despite REPEATED requests, they have not removed our number from their system and they continue to call several times a day (today they have called four - 4 - times! So far...). During each call we clearly tell them that Mr X is unknown to us. During each call we are told that our details will be removed, only to be called again and again and again. Our requests to speak to a call centre manager have been denied - not always politely. This is clear harassment on the part of Nedbank and I would like someone in a position of authority to arrange for the incessant calls to stop.

0
Replies (1)
Nedbank
Nedbank's reply15 Sept 2015, 17:20
Official
Hello Dizz,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team