Will come up what ever excuse not to pay claim!

Nedbank building Insurance, my own insurance. Lodged a claim, dealt with consultant, consultant went on leave, his out of office email referred two other consultants to be contacted. Two follow up emails was send, received no response. When following up, was informed by one of the referred consultants that my claim was finalized, with no grounds for finalization nor even communicated with confirmation. When explaining why claim could not be finalized and that there are still quotation pay outs due to me, then she came up with another excuse that she does not except the same quotation the original consultant agreed and paid out on. When inquiring how that is possible, same company, same supposed trained staff on same policy regulations, she again came up with another excuse not to entertain my claim quotations further, due to that I decided to use my own providers.This was my choice due to the fact it took the provider 3 weeks and also a fight to come out and repair my building damaged. I suffered 2 break inns with personal losses due to that my security was damaged of a truck accident that went through my wall, where the third party insurance also came up with an excuse not to pay.