Will be changing my bank

<p>Called in twice and the second time i called the agent said i failed to answer the authentication questions correctly the first time i called but i got call the information on the first call so i dont see how i failed and now i am being inconvienced because i cant log onto my internet banking ,i will be going to standard bank the begining of next month-mark my word as nedbank need to put in better processes in order to keep their customers happy.When i went to thge branch on saturday to change my number it was the worst experience ever ,i was their 40min to change a number.</p>