Why so slack Nedbank Card Division?

<p>An e-mail, two weeks ago to Customer Care with no response, then 20 minutes on the phone, a week ago, still nothing.</p> <p>All I need to know is why you keep taking off double debits off my Credit Card for Greenbacks linkage fees, as well as the VAT.</p> <p>The consultant at your Mastercard section, told me telephonically that this is wrong and that the fees would be reversed. I forgot to ask her when!!</p> <p>I do on an average one transaction every 3 months on my C card, but when I receive my statement there are lines and lines of fees. This Greenbacks thing is not working for me, I pay fee after fee and see nothing for it. Please reverse the fees I am paying that I should not be paying. Thank you. :( In fact, let me just cancel this Greenbacks thing, it's a nuisance.</p>