why only Nedbank?

We(Husban and I) went to fetch my credit card, i was told it was at the clearwater mall branch.<br> we waited from 9h47 to 11h32 to be served (end of the month), the lady tells us that the card is at roodepoort city not clearwater mall and they cant help.<br> <br> the following week we go to Nedbank roodepoort mall, we waited another 90mins to be served.<br> the card is there, we needed to provide Proof of res and ID.<br> the proof of res i gave was my levy statement that gets posted to me every month, i was told that this cannot be used. We used this proof of res to apply of a R1.5 mil rand bond on our 2nd property at std bank?<br> FNB used the same proof of residence when i bought my car (R400 000). i was then told to get another proof.<br> everything is on my husbans name and nothing on mine, how was i surposed to get that????<br> <br> this is why we dont bank with Nedbank and moved all our business accounts from them, they are living in the stone ages with non helpfull staff.<br> Please call on cell provided if you want to assist.