Why on earth can't anyone help

Dear nedbank I'm honestly flabbergasted at how ur service is so horrible. I joined your bank 3 days ago and the account was working fine until I deposited money into it then all of the sudden my account is pending, the worst part of all of this is that I called ur helpline three times and went to the branch twice both times being told my account will function properly after an hour and yet I still cannot make any sort of transaction on my account to make it worse nobody from your bank even bothered to call me and tell me that my account was pending I had to find out via being declined at a store. I currently cannot get my child the things she needs because of this. Honestly u have no sense of urgency for ur clients it sucks thag I left my previous bank for you guys ur service level is horrible honestly this is not what I expected after only om3 days with you people