KN
Khethiwe N

1 reviews | Active since Nov 2015

16 Nov 2015, 20:17

Why nedbank?

I app**** for a personal loan and was told it will take 48 hours to process after 48hours i called to cancel loan because the agreed 48 hours had passed. the bank didn't cancel it and I am now being told I have to pay for an initiation fee whereas I cancelled before the loan was processed i

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Replies (1)
Nedbank
Nedbank's reply17 Nov 2015, 08:51
Official
Hello Khethiwe25,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team