Why must I pay for your problems?

<p>I went to collect my new debit card (old one expired), but the "system was down".</p> <p>I explained that I could not come back another day, and I was happy to just sign for the card, and have it initialised etc at another branch another day. I was told that my card could not be handed accross the counter from one side to the other, while the system was down. (Funny. just a few years ago you could manage a simple task like that. How quickly 'helpful' technology renders us helpless!)</p> <p> </p> <p>I will not be in that area again this month, or next. I was told this was no problem, I should just call the number I was given and arrange to collect it somewhere closer. No fee was mentioned when this offer was made. I accepted this offer and took the number.</p> <p> </p> <p>Now, I am told that I actually I will have to pay R130 to order a totally new card because it is completely impossible to send a card from one side of town to the other. (Funny. just a few years ago you could manage that, too. How quickly 'better systems' render us helpless!)</p> <p>So because your system was down, and you were unable to do what you were meant to do, you now demand that I pay R130, or else make a plan to go out of my way paying even more than that in time and petrol. Pardon?</p> <p> </p> <p>I accepted your offer to arrange for me to collect my card at a more convenient location. You made the offer and I accepted. Please now fill your side of the deal without holding my card to ransom.<br /> </p>