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Pitso M

1 reviews | Active since Jul 2015

30 May 2017, 13:08

Why is Nedbank's online "Manage My debit Orders" there?

<p>With my work hours, it is really impossible for me to visit any of Nedbank's branches. I rely alot on online systems, which I believe were designed for people in my position. Thanks to the creators really!</p> <p> </p> <p>It gets really frustrating when systems fail me in such urgent situations. I have requested the reversal of three transactions and got refference # FI ********** 3 and the option to print my report which then led to my fustration. the only thing I got when I tried downloading & printing my report was a huge "Page not Found". does this mean I didnt do anything? all my effort will go unnoticed?</p>

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Replies (1)
Nedbank
Nedbank's reply30 May 2017, 15:03
Official

Dear Pitso

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team