Why is it so difficult to close a bank account!!!

Why is it so difficult to close a bank account!!!

I have been trying for over a week to close my bank account. I am under Debt Review and the needed documents to stop the debit orders have been sent through But Nedbank ignored them and still went ahead and debited from my account.

When my account was on zero I was told by the agent via the chat platform that there is "movement on my account" and that I could not close the account.

I now have a massive negative balance when the account should be closed!!!!!!!!!!!

This is a living nightmare and a complete waste of valuable time.

I have a case number for when I first attempted to close the account:

***0.

Please can someone who is competent please assist as I am Irate.