Why have a opinion if you cannot help if sth goes wrong??

I don't understand how a company can offer an option and not be able to help you if something were to go wrong. I sent money to the wrong number which was supposed to be mine but 2 numbers were mixed up. I tried to get it reversed I was told it will take 48 hours then it will reverse back into my account. I was told this by the nothdale piertermaritzburg staff and the call center. Fine, i waited. 48 hours pass nothing, I called the center and was told that it had to be manually reversed or it would have taken 30 days. Which was not explained to me in the beginning. i must wait another day. 72 hours pass and i get told no another day. Keep in mind that if this person draws my money out in this time there is nothing i can do about it. Nedbank does not care about it's consumers and it shows!!!