Why fix what aint broke? And in fact make it completely un-user friendly

<p>What's with the new Nedbank internet banking site? It is the most un-user friendly banking site ever. Now I have 2 things to b i t c h about, your site - used to be amazing to navigate and access. I tried all morning to get in - would not allow me to either register or access my accounts. WTH???? If you are trying to drive your clients to your competitors you are doing a sterling job. Then my next issue - PIN numbers, I forgot my credit card pin, your website said that one could just change a pin at any ATM or call the 0860 number. L i e s, all l i e s, I had to go into a branch to change my pin. FNB's systems as such that one does not need to waste petrol - one call and FNB has sorted the pin issue out. Honestly Nedbank, you should be improving your service offerings and not aggravating clients.</p>