1 reviews | Active since Dec 2016
Why do we always have to complain to get a response?
<p>A month ago I tried for the 3rd time to make an application for a fixed interest rates on my bond. I heard nothing then last week I was called and told my application is with credit I then received an sms telling me that my firm was not complete even though the consultant I dealt with said I only had to fill out certain sections. I emailed yesterday but no response. </p>
Dear Nandi
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Nandi
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team