Why cant they ever send me an email statement

I have been a credit card customer for a few months now and decided to receive my monthly statement electronically as the Post Office is always on strike. Not one month have Nedbank been able to send me a statement on time without me having to phone customer service and have to go through security questions and then they send me a statement but by then 2/3 weeks too late. They would be complaining and threatening ITC blacklisting if I failed to pay, but one day I will forget and it will happen due to no fault of my own.