Why can't people do their jobs properly anymore

Today a week ago I stood in a queue outs side Tyger Valley branch. The queue was long but moving, after +- 30 minutes I was allowed in the branch. After waiting for 49 minutes inside the branch. My number was E014 and people that came in long after me was attended to at counter 7. I said to myself, maybe teller 7 is not my my inquiry, just to be called to counter 7. The reason I went there was to transfer the amount on my father in laws investment account to his current account, just to be told you don't have signing power. WHAT!!! My son and I struggled to get my 94 year old father in law into Gansbaai Branch on 16 November 2019 to arrange signing power, get IT(3)b for tax purposes and arrange that statement be e-mailed to me (he can't read anymore). The consultant contacted the manager at Gansbaai Branch, who asked for my contact number and that she will contact me. Well she contacted me that same day to get my ID number and told me she will sort it out. To date nobody has contacted me again. My father in law is completely immobile now. What now, I need the funds to pay for his monthly frail care etc.