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nicobaird N

1 reviews | Active since Feb 2017

06 Feb 2017, 11:04

Why can't you provide me with information about one of your products?

<p>For about a month now I have tried my best for Nedbank to email me a list of benefits of their Mastercard Platinum card. For some strange reason they are not allowed to email it to me? </p> <p>First guy sent me a link to the nedbank INTRANET, which I cannot access, then two phonecall where I am told that they can only read it to me and not send it to me? Why can't you send a list of benifits of one of your products? What are you hiding?</p> <p> </p> <p>It does not make any sense? It is not well presented anywhere online?</p> <p>Why?</p> <p> </p> <p>Please help? I have this product of yours and all I want is to know what the benefits are (BUT I want it in writing! Not read to me over the phone.)</p> <p> </p> <p>Nico</p>

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Replies (1)
Nedbank
Nedbank's reply06 Feb 2017, 14:13
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team