Why are all nedbank services useless?

Last week I app**** online for a credit on the site. I was requested to send my identity documents through to their email address listed online which I comp**** to. Later the morning I decided to go call in and find out if the application was successful. Instead I was told I need to resubmit all the information I already submitted online after 45 terrible minutes I was requested to send more documents which I could not send because I travel for work. The lady was seriously not understanding me when I said it was approved online and all I was doing was to confirm my identity document was received. I dropped the call and carried on working.

Later Tha day some idiot calls and doesn't even know the services offered at nedbank and expected me to explain how I was pre-approved. On Friday at the office I sent the documents as requested and I got no feedback. Yesterday I called to confirm if it was received and I was told "yes everything has been processed and we'll be in contact to make arrangements for card collection" I called about 30 minutes ago and guess what it was declined because apparently I was late with the documents. No one explained a deadline. I was struggling for 20min on their useless site and chat bit that keeps directing me to the beginning.