Why am I even banking with you :-(

I could write a book about my recent frustraating experiences with Nedbank. Doing something like this is really not my style, but I am desperate! One of my investments recently matured and I wanted to reinvest the funds - in Nedbank. Had 2 disastrous experiences when I went into the bank to discuss my options. After a cooling-off period - and an apology from the manager - I decided to save some of the money in a long-term account and open a tax-free savings account, which I was advised I could do online. Opening the first was easy but opening the fax-free account was a disaster. Kept going through the whole rigamarole only to hit the final button and get a message - "Apologies - it looks like there is something wrong on our side". SO VERY FRUSTRATING. And this went on for a week. Phone the help desk. Lovely young lady tells me she is going to get this sorted out and she will phone me the very next day to make sure I have opened my account. This was nearly week ago. Needless to say I still cannot open the account, nor has the young lady phoned me Would somebody at Nedbank PLEASE HELP ME!!! I want to open an account with you and you are just not interested. You make it absolutely impossible for a customer to speak to anyone other than the help desk - I know, I've tried. I am at the moment hardly able to walk so going into the bank is not an option, even if I had a couple of hours to waste in the queue. I know there are other banks, but in my experience they are all just as bad as each other. Yours, in total frustration