Why?

I wrote a review on hellopeter on 27 August regarding non-action from Nedbank Home Owner's Insurance. This was in respect of storm damage to our home on 29 June. I also sent their complaints division an email requesting assistance on 27 August. This seemed to set some wheels in motion, resulting in some suggestions, one of which was an offer of a settlement which we accepted, and although it did put us a bit out of pocket, we were eager to just get the repairs done. Within a week of accepting the settlement from Nedbank, Helderberg Aluminium Gutters quoted on and carried out the repair work to our complete satisfaction, An absolutely professional company. After 2 months of frustration and seeming indifference from Nedbank and their appointed contractor Ngcongca Building Contractors, this matter was finally put to rest within a week by ourselves. It just leaves one wondering what on earth the problem is / was with Nedbank.